Ocean Swell is committed to providing quality services for residents by caring, competent, well-trained staff in a homely atmosphere. While we’re incredibly proud of our home, with its comfortable rooms, fantastic facilities and attractive furnishings, our delivery of care is always our priority.
There are as many personalities in our home as there are residents, and so providing customised lifestyle care comes as naturally to us as ensuring residents receive the required personal and medical care.
Our residents all enjoy different things and we always try to cater for everyone. If reading a book, listening to music, or spending quality time with friends and family is important to you, we’re here to make sure that it happens. With a wide range of organised activities, including opportunities for fun-filled outings and trips to Westgate town or the sea with loved ones, there’s always something to see and do here.
We provide an environment where our residents can lead a fulfilling life and remain as independent as possible, where their capabilities, desires and individuality are respected and encouraged.
Caring & Sensitive
Our Care Management team ensures that our plans of care are designed to promote the independence of each individual, and these care plans are delivered to each client in a caring and sensitive manner.
All care staff follow these detailed guidelines to offer maximum care to the individual.
Open Door Policy
Ocean Swell actively encourages relatives to be part of the care planning and care plan reviews wherever possible.
We positively encourage regular contact between Residents and their families and friends. With our open door policy, visiting is available at any time, a key factor for working relatives and friends.
Care Planning
We have an experienced care staff team who will sit down with a resident and perform a full assessment of their needs.
The team will then involve both residents and their relatives, wherever possible and wherever wanted by the service use, in preparing a plan of care for the resident.
Person-centred
At Ocean Swell, each individual resident has what is referred to as a ‘person-centred’ plan of care. This means that it is unique to them and has been written just for them with their best interests in mind. The plan will cover all aspects of their daily living at the home.
These plans are reviewed monthly by the management, or more often should the resident’s requirements change. All reviews are done in consultation with the resident, their relative or representative and other appropriate external social or healthcare professionals.
Details of reviews are documented and recommendations acted upon.
Key workers
Each resident is appointed a key worker on admission.
The key worker’s responsibilities include forming a special relationship with the resident, acting as a companion who will help them settle in and find their feet. The key worker will communicate with their assigned resident on each shift attended and offer help with any problems or issues connected with the running of the home. In addition the key worker will coordinate aspects of the resident’s care.
Staff Qualifications
The home offers high quality care and this is only possible with hard working, properly qualified management and staff who are well led, regularly appraised and adequately supported through training and supervision.
High quality
Everybody in our team is considered to be important and the home’s excellent reputation testifies to the very high quality of both the care team and the support staff.
Our staff are only employed on the receipt of satisfactory references and Disclosure and Barring Service (DBS) enhanced disclosures as well as a successful POVA (Protection of Vulnerable Adults) check.
Quality Dining
Residents are offered choices each day and special diets will be catered for.
Choices are available at all meal times. The day usually begins with an early morning cup of tea followed by a cooked breakfast and/or cereal, mid-morning tea/coffee and biscuits, 3 course lunch, mid-afternoon tea/coffee and biscuits, evening meal / high tea and night time drinks.
All meals, snacks, supplements and drinks are provided within the fees for service. Special diets are catered for and advice of the dietician is sought where necessary. A limited quantity of alcohol is offered at special occasions.
Hairdresser
We have a mobile hairdresser who visits us every Friday for the residents.
Laundry
All residents personal laundry is carried out on site.